This is demo store. No orders will be fulfilled.
FAQs
General FAQ's
How do I find a branch?
Click here to see our lists of branch locations
Credit / Account FAQ's
How do I open a Trade Account with Lade-Danlar?
Click here to apply for a Trade Account with Lade-Danlar.
As a Trade Account, how do I open a Job Account
Complete a Job Sheet and submit to your sales rep or directly to Kathy Santos
As a Trade Account, how do I contact a credit manager?
You can call and request to speak to your credit manager at 770-491-1969. Click here for the Trade Account with Lade-Danlar.
Can I pay my Trade Account online?
Not at this time, please check back with us at a later date. Click here for the Trade Account with Lade-Danlar.
Can I pay my Trade Account with a credit card?
Yes, please contact your Trade Service Credit Manager at 770-491-1969 to set this up. *(Special Restrictions apply). Click here for the Trade Account with Lade-Danlar.
ACCOUNTS & REGISTRATION
Can multiple people from the same company register on the website?
Yes, as long as each person uses a unique email address.
How do I remove access for a customer?
Email e-commerce customer support immediately.
How is a web account created?
Click Login/Register and then Register. You'll need your account number (can be found on any customer documents) and an invoice number to activate your account.
Can a customer assign an administrator to their web account?
Not at this time.
How are passwords reset?
Click Login/Register and then Forgot your Password. Enter your email address and a password reset email will be sent to you.
ORDERS AND RETURNS
How are items ordered via the website?
Add items to your cart. Click the cart (upper-right side of any page) and then “Go to Checkout”. Proceed through checkout by clicking “Next” to move to the next step. When you reach the Review & Payments page, click “Place Order” to submit your order. You’ll then see an Order Confirmation page and receive an order confirmation via email.
What payment methods are supported online?
We establish a line of credit for most of our customers but also accept Visa, MasterCard, Discover, and American Express.
When do orders ship?
Orders placed for stock items will ship next day when placed before 6 p.m. cutoff time. Any order placed after 6 p.m. may be delayed. Orders will be reviewed next business day and shipped the following day.
When will a charge appear on a credit card?
We capture funds on a credit card when the order ships.
What is the return process?
Trade Account customers use the same return process as they do today. Non-account customers should contact e-commerce customer support.
Can orders be changed via the website once they’ve been submitted?
No. Business account customers should contact their local branch for changes. Non-account customers should call e-commerce customer support.
How do we handle orders that are fulfilled incorrectly?
Non Trade Account should email e-commerce customer support with their order number and a short description of the issue. Business account customers should contact their local branch.
Where are invoices and statements found?
Business account customers should contact their local branch for access to Billtrust, or connect to BillTrust. Non-account customers should contact e-commerce customer support.
What are Lade-Danlar Terms of Sale?
Click here to see our Terms of sales.
How do I cancel/change an order?
Online orders can not be canceled or changed, please follow our return procedure.
SHIPPING AND DELIVERY
Is shipment tracking available on the website?
Once the customer’s order has shipped, the Order Details page will display tracking numbers.
Where do we ship?
We only ship within the continental U.S., Hawaii, and Alaska. Please review our delivery policy for more information.
What delivery options are available?
Business account customers can select Truck delivery, UPS or will call. Non-account customers can select UPS or will call. Please review our delivery policy for more information.